Attended COMPLETE CLIENT CARE training today, via Council.
Nothing I didn't already know customer service wise but it was interesting to see the different interpretations of "high level customer service" in the different Council departments.
I also got some good ideas for the customer service training for our new bods.
http://www.wct.com.au/Training/CSEWARE.NSF/ShowOutline?ReadForm&UNID=C2D4802ABBBB995CCA25741C003EA148
Thursday, February 04, 2010
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