I had the privilege of listening to Kevin Hennah speak again this week. I have been to one of his workshops before and enjoyed "round 2" just as much.
http://www.kevinhennah.com.au/
This session was called an ID workshop, referring to a Library's Identity but basically softening a look at branding...and by now you should know that is one of "my things" His concepts around the retail look and feel of libraries is exactly what I am getting at. We need to pretty things up to get people in the door and coming back to us as a vibrant, entertainng space.
Match that with a customer service program that gets staff out interacting with customers and value adding to their experience AND Oo-La-La what a wonderful place to be!
Wednesday, May 13, 2009
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